Beyond the Pale
This week has been so bad I'm not even sure where to begin. Specifically work has been brutal. Tuesday I was the only technician on hand and I had three different computers go completely down. One blew a video card and, of course, it's an all-in-one Gateway Profile so there's no way to fix it. The other two I'm pretty sure are malware induced, which just adds massively to the frustration level. One of those two I ended up having to backup and completely rebuild. When the user brought it to me it would go past the BIOS page and then go black. Doing a reinstall of Windows had gotten it back up and running, but it was so flaky that I decided a rebuild was in order, especially after the Default User profile mysteriously disappeared. The third was another no video situation and after removing scads of malware and the video driver I got it back up, but when I tried to reinstall the driver it rebooted itself, so that one is sitting down there with the generic VGA driver.
It seemed like everything I tried to fix turned to poo. Yesterday was a little better as Jon came back and we were only down one tech. I remember a day when installing a printer was a ten minute job, plug it in, load the driver and print a test page. Done! Not anymore. I spent three hours installing HP's all-in-one software, it failed twice on me and so I ended up cleaning off scads of malware (surprise!), then trying again. The third time it worked, though I installed the minimal setup. If the user complains I'll just smack her.
Today seems to be going a lot better, I feel like I've turned the corner. I haven't fixed any of the three computers yet, but I've found workable solutions so that's a reprieve of sorts. Not too many other calls have come in either, pray it stays that way!
Hope your week is going better than mine :-)